Questions & contact

Refer to your item's item page or manual for specific Use & Care Guide instructions.

Please visit a distributor, such as WebstaurantStore, to order any needed parts or accessories.

Due to an exclusive partnership with WebstaurantStore and The Restaurant Store, Solwave is not setting up new distribution accounts. Our online distribution partner WebstaurantStore can assist resellers in fulfilling an order for customers.

We are unable to accommodate custom fabrication requests. All customization would need to be performed in the field by a local fabricator and would void the warranty on the unit.

Yes, the fans and lights of our commercial microwaves and steamers will remain on for a short period after the cook cycle has ended in order to assist with cooling.

Materials to avoid when using a microwave oven include, but are not limited to: aluminum trays, food cartons with metal handles, metal/metal-trimmed utensils, metal twist ties, paper bags, plastic foam, and wood. See your product manual for a complete list of proper handling instructions.

Please utilize our Solwave Steamer Cookbook. Your steamer comes with the ability to program up to 100 menu items.

Solwave products are available for purchase at WebstaurantStore ↗ or at The Restaurant Store ↗.

Solwave products can be purchased through WebstaurantStore and The Restaurant Store. These retailers will be able to provide you with product pricing.

Solwave products are designed with your needs in mind, delivering reliable performance that meets industry standards.

No, Solwave products can be purchased through WebstaurantStore and The Restaurant Store.

We do not have a customer service phone line, but you can reach out to us through the contact us form with any questions you may have.

Please reference your items product pages for additional details. To obtain warranty information or make a claim, please contact the location where you purchased the product.

All Solwave products are designed for food service operations only. Installation within a residence will void the warranty immediately. For other warranty related questions, please see the "Warranty" section below.